Terms, Conditions & Guarantees
CORE POLICIES
Because rules are more fun when they're written with a wink.
Fast Shipping (a.k.a. Warp Speed, but with FedEx)
We move fast. Like, "ordered at noon, shipped by 3pm PST" fast (if it's in stock and you beat the lunch bell). Our friends at FedEx swing by at 3pm PST Monday through Friday, and if your order is ready to rock, it's likely leaving with them.
Orders placed after 12 noon PST? No sweat — we’ll ship it out the next business day.
We operate on adventure hours, so no shipping on weekends. If you order something Friday night after a couple celebratory cold ones, it’ll ship out Monday when we’re back in action.
And yes, we're proudly based in Western Canada, which means your order will heroically cross the mythical border into the U.S. like a maple-syrup-powered freedom eagle.
Pre-Order Items
The product page will tell you when we plan to ship a pre-order item. If the schedule slips (hey, sometimes life throws a wrench), we’ll update you via the email you used at checkout. Expect honest updates — not excuses. If you have questions on a pre-order item shipment time, reach out to us at info@epic-4wd.com or 604-888-2961.
Fitment Guarantee
Our products are designed for 2018+ Jeep JL Wranglers (both 2-door and 4-door) and 2020+ Jeep JT Gladiators with tolerances so tight they’d make a machinist blush.
Some say our gear is art. We’re not saying it was us who said that, but it was probably us.
If your install doesn’t go smoothly, something’s up — and we want to fix it. Contact us at info@epic-4wd.com or 604-888-2961 and we’ll sort you out faster than you can say "is this bolt metric?".
Direct Support (aka The EPIC Help Line)
Got a question about one of our products? Something not fitting quite right? Missing a bolt (never happens), or just feeling emotionally unprepared to drill into your Jeep? We’re here for that.
Our product support team is available to answer your questions, walk you through install steps, clarify fitment details, and generally prevent unnecessary tool-throwing incidents.
We know our products inside and out — because we designed them, tested them, and installed them a thousand times before letting them out into the wild.
No bots. No confusing phone trees. Just real people who speak fluent Jeep and actually care that your install goes as smoothly as your last trail ride. Contact us at info@epic-4wd.com or 604-888-2961.
In-Store Pickup
Picking up from our EPIC HQ? You'll need a photo ID that matches the name on your order.
Then we’ll stare at your ID, compliment (or question) your hair choices, and hand over your gear with minimal judgment and maximum excitement.
Goose Gear Products
Goose Gear items are build-to-order out of Colorado, which means once you place your order, the gears start turning (literally and figuratively).
Expect a 2–3 month wait, so practice patience — or meditation. Or maybe build the rest of your rig while you wait. Either way, it’s worth it.
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TERMS & CONDITIONS
a.k.a. The Legal Stuff We Have to Say So No One Sues Us
Welcome to the EPIC zone. This website is operated by Epic Adventure Outfitters Ltd., a proudly Canadian company building our own line of meticulously designed Jeep gear. Throughout the site, the terms “we”, “us”, and “our” refer to Epic Adventure Outfitters Ltd.
By browsing our site or purchasing from us, you agree to the following Terms and Conditions (“Terms”), including any other legal policies linked here or elsewhere on the site. These terms apply to "everyone"—whether you're just creeping our products, ordering your first rack, or writing us love letters about your install.
Please read these Terms carefully. If you continue to use our website, you're agreeing to everything in here. If you don’t agree—well, we’ll miss you, but please step away from the keyboard.
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1. Fast Facts About Our Store
We sell our own products now—designed, tested, and built to survive the real world (and Canadian weather). That means more control over quality, timelines, and fitment, and less “drop shipping roulette.” We use Shopify to power our store and keep your transactions secure.
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2. You Agree That...
* You're old enough to use this site and, ideally, mature enough not to use it for anything sketchy.
* You won't use our stuff for illegal or unauthorized purposes.
* You won’t upload malware, viruses, or try to break our site because we "will" find you—and we *will* email you very sternly.
* Breaking any of these rules may result in us cancelling your order and revoking your internet high-fives.
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3. Product Info & Fitment
We design every EPIC product to fit 2018+ Jeep JL Wranglers and 2020+ Jeep JT Gladiators with precision, tight tolerances, and clean installs in mind. Seriously, our stuff fits like it was built in your garage by a Jedi with a tape measure.
That said, we reserve the right to:
* Modify products, pricing, or descriptions at any time.
* Limit sales by region, order quantity, or suspected reseller activity.
* Discontinue products without shedding a tear (okay, maybe one).
We do our best to show accurate photos and details—but screens are weird, and lighting is tricky, so actual colors and finishes may vary slightly.
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4. Shipping, Returns & Pre-Orders
We ship fast when items are in stock, and we clearly post expected ship dates for pre-orders. If there’s a delay (like a snowstorm or a squirrel in our server room), we’ll email you with an update.
All return and exchange details are available in our [Return Policy](#). Spoiler: If it’s our fault, we’ll fix it. If you changed your mind after unboxing something covered in Jeep dust and enthusiasm, we'll still try to help (but maybe not with a full refund).
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5. Payments & Orders
We may refuse or cancel any order that looks fishy—including orders with the same credit card, IP address, or shipping info used for excessive quantities or reseller patterns.
Please make sure your billing info is correct so your gear can get to you without drama.
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6. Support, Installation & Product Help
Questions? Confused by install instructions? Lost a bolt behind your dash?
We offer **real human support** for every product we sell—because we built it, tested it, and probably swore at it once during development.
📞 Call us at **604-888-2961**
📧 Email us at info@epic-4wd.com
We’re here to make sure your gear fits, functions, and fuels your next adventure.
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7. Tools, Links & Third-Party Shenanigans
Sometimes we link to third-party tools, gear, or websites. Use at your own risk. We don’t control them and aren’t responsible if their content goes sideways.
Same deal with any optional tools or integrations—use them if you like, but you do so entirely at your own risk and discretion.
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8. User Submissions & Feedback
Send us your ideas, photos, install wins (or fails), and general Jeep nonsense. Just know:
* We might share it.
* We might meme it.
* We won’t pay you for it.
And we expect anything you send us to be respectful, safe for work, and not covered in malware or drama.
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9. Legal Disclaimers (The Really Serious Bit)
We provide our site, services, and products “as-is.” That means:
* No guarantees of uninterrupted service or error-free experiences.
* No promises that your install will be 100% drama-free.
* No liability for direct or indirect damage caused by using our site or products.
Basically, we do our best. But we’re not responsible for what happens if you try to install an overhead rack while your Jeep is on a trail, in the rain, using only a butter knife.
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10. Indemnification
If you violate these Terms and it causes a legal issue for us, you agree to cover our backs (and legal fees). Seems fair.
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11. Severability
If a court decides any part of these Terms is invalid, the rest still stands. We’re not throwing the whole rack out just because one bolt’s stripped.
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12. Termination
If you violate these Terms, we can terminate your access to the site or cancel your order. If you want to break up with us, just stop using the site.
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13. Entire Agreement
These Terms (plus our Privacy Policy and Return Policy) make up the full agreement between you and us. Any prior conversations, vague memories, or DM promises from a guy named Mike don’t count.
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14. Governing Law
These terms are governed by the laws of **British Columbia, Canada**. Disputes will be settled in BC, preferably over coffee and common sense.
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15. Updates
We can update these Terms at any time by posting the revised version right here. Check back once in a while—especially if your lawyer told you to.
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Contact Info
Epic Adventure Outfitters Ltd.
Unit 109 - 18760 96 Avenue
Surrey, BC, V4N 3P9
Canada
📞 604-888-2961
📧 info@epicadventureoutfitters.com